Terms and Conditions for Cleaners Tjohnswood

These Terms and Conditions set out the basis on which Cleaners Tjohnswood provides domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, or allowing our cleaning team to begin work, the customer agrees to these terms. For the purposes of these terms, “we,” “us,” and “our” refer to the cleaning service provider, and “you” refers to the individual or business requesting the service. These terms are designed to be fair, clear, and practical, while reflecting standard UK service law and consumer expectations.

We aim to provide a professional cleaners Tjohnswood service with a straightforward process from booking to completion. However, cleaning outcomes may vary depending on the condition of the property, the materials present, and the time agreed for the appointment. These terms therefore explain what is included, what is excluded, how payments work, when cancellations apply, and the responsibilities of both parties. They also include rules relating to waste disposal and legal liability so that expectations are transparent from the outset.

In these terms, references to “booking” include any appointment confirmed by phone, email, message, online form, or other written communication. A booking for Cleaners Tjohnswood becomes binding once it is accepted by us and the details have been confirmed. If there is any inconsistency between these terms and any later written agreement for a particular job, the later written agreement will apply only to the extent of that inconsistency.

1. Booking Process

Bookings may be requested by providing the service address, type of cleaning required, preferred date and time, access arrangements, and any special instructions. We may ask for photographs, an inventory, or a short description of the property so that we can assess the likely duration, equipment, and staffing needs. This helps us provide a realistic appointment and reduces the risk of misunderstanding. The final booking is only confirmed when we accept the request and, where relevant, receive any deposit or prepayment we have asked for.

If the property condition differs substantially from the information supplied at the time of booking, we may revise the price, duration, or service scope before work begins. This is particularly relevant for deep cleaning, after-builders cleaning, end of tenancy cleaning, and any cleaning service Tjohnswood appointment requiring heavy soiling removal or specialist products. We reserve the right to decline a booking if the requested work is unsafe, unlawful, beyond our service capability, or likely to require equipment not reasonably available for the agreed appointment.

2. Service Scope and Customer Responsibilities

The exact tasks included in each booking will depend on the package, written quote, or agreed service description. Unless expressly stated otherwise, our work is limited to cleaning and related surface care. We do not move heavy furniture, handle hazardous materials, carry out repair work, or remove items that may be dangerous, contaminated, or restricted by law. The customer must ensure that the property is reasonably accessible, that electricity and water are available if required, and that any known hazards are disclosed in advance.

You are responsible for securing valuable items, cash, documents, jewellery, and fragile possessions before the appointment begins. Our Tjohnswood cleaners may tidy and clean around ordinary household items, but we cannot accept responsibility for objects left out in exposed or unstable positions. Where access is restricted by alarms, pets, locked rooms, parking limitations, or third-party entry rules, you must tell us in advance and make the necessary arrangements. Any delay caused by unresolved access issues may be charged as waiting time or may shorten the cleaning period.

3. Payments, Prices, and Invoicing

Prices may be quoted as fixed fees, hourly rates, or a combination of both. All prices are stated in pounds sterling and may be subject to VAT where applicable. We may update our prices from time to time, but any change will not affect a booking that has already been confirmed, unless the scope of the service changes materially or the information you provided was incomplete or inaccurate. Payment methods may include bank transfer, card payment, cash, or other methods accepted at the time of booking.

Unless otherwise agreed, payment is due on or before the day of service. For larger jobs, commercial appointments, recurring cleaners Tjohnswood arrangements, or bookings involving specialist equipment, we may require a deposit or full prepayment. If an invoice is issued, it must be paid by the date stated on the invoice. Late payment may result in suspension of further services, administrative charges permitted by law, and the recovery of reasonable costs incurred in collecting overdue sums. Any dispute about an invoice should be raised promptly and in good faith; undisputed amounts must still be paid on time.

Where the service is extended because the property requires additional cleaning beyond the original estimate, or because you ask for extra tasks on the day, the additional work will be charged at the applicable rate. We will normally seek approval before carrying out material extra work, but if immediate action is needed to complete the service safely or effectively, we may complete it and charge accordingly. Discounts, promotional rates, and special offers are offered at our discretion and may be withdrawn at any time, subject to rights already accrued.

4. Cancellations, Rescheduling, and Missed Appointments

If you need to cancel or rearrange a booking, you should notify us as soon as possible. The amount of notice required may depend on the service type, the size of the booking, and whether staff or equipment have already been allocated. If you cancel with insufficient notice, we may charge a cancellation fee to cover reserved time, travel preparation, or other direct costs. Any fee charged will be proportionate and reasonable in the circumstances, and we will apply it in line with applicable consumer law.

If we must cancel or reschedule, we will aim to give reasonable notice and offer an alternative time where possible. We may also need to reschedule due to staff illness, severe weather, unsafe conditions, equipment failure, or events outside our control. If we arrive and cannot access the property, or if the service cannot safely proceed because of conditions on site, the appointment may be treated as a late cancellation or missed visit. In such cases, a charge may apply if we have incurred loss or wasted attendance time.

5. Liability, Damage, and Limits of Responsibility

We will carry out our Cleaners Tjohnswood services with reasonable care and skill. If we damage property through negligence, we will assess the issue and, where appropriate, arrange repair, replacement, or compensation up to a fair and reasonable amount. You must report any alleged damage as soon as reasonably possible after the appointment and provide evidence where available. We are not liable for pre-existing damage, wear and tear, hidden defects, unstable fixtures, or problems caused by poor maintenance, defective materials, or unsuitable installation.

We are not responsible for losses that are indirect or consequential, such as loss of profit, loss of business opportunity, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where consumer law implies rights into the contract, those rights remain in force. If a service issue can be remedied by re-cleaning, we may offer that option before discussing any monetary remedy.

To the fullest extent permitted by law, our total liability arising from any single booking will not exceed the amount paid for that specific service, unless a higher amount is required by statute. This limit reflects the practical nature of cleaning work and helps keep the cleaning terms Tjohnswood balanced for both parties. You are encouraged to notify us promptly of any concerns so that they can be reviewed fairly and, where appropriate, addressed without delay.

6. Waste Regulations and Disposal

Any waste removed as part of the cleaning process will be handled in accordance with applicable UK waste legislation and local disposal rules. We do not knowingly remove controlled waste, clinical waste, asbestos, needles, chemicals requiring special handling, or any material that must be disposed of by a licensed contractor unless this has been expressly agreed in writing and carried out lawfully. Where general waste is collected during cleaning, you must ensure that the items are permitted for disposal through the agreed service and that no prohibited materials are mixed in with ordinary refuse.

The customer remains responsible for identifying items that are not to be removed, for separating hazardous materials from normal waste, and for ensuring that rubbish disposal instructions are lawful. If we reasonably believe that waste on site may be dangerous, illegal, or unsuitable for ordinary disposal, we may refuse to handle it. Any disposal charges, licensing fees, or specialist handling costs must be agreed before work is undertaken. We may photograph waste-related issues for record-keeping, compliance, or dispute resolution purposes where appropriate.

Our cleaning team may occasionally bag or consolidate waste into designated bins or collection points, but this does not amount to an obligation to remove all refuse from the premises. Unless specifically included in the booking, disposal of bulky items, building waste, and large-scale clearances is excluded from standard Cleaners Tjohnswood services. Customers must also comply with any landlord, managing agent, or building rules relating to recycling, communal bins, and collection times.

7. Health, Safety, and Access

We may suspend or stop work if we believe there is an immediate health and safety risk. This includes exposure to sharp objects, exposed wiring, aggressive animals, unsafe flooring, severe infestation, or abusive behaviour. You must provide a safe working environment and inform us of any special precautions, including allergies, fragile surfaces, or restricted areas. If our staff are required to use protective equipment or undertake additional safety measures, we may adjust the service price or limit the tasks performed.

Where keys, access codes, or security details are entrusted to us, we will take reasonable care to protect them and use them only for the agreed service. However, you remain responsible for changing access information if you consider that necessary after the booking ends. We may refuse to hold keys without written permission or where holding keys would create an unreasonable risk. Any lost key issue must be reported promptly so that we can investigate and, if needed, cooperate in resolving the matter.

We also reserve the right to end a service immediately if our staff are subjected to harassment, unsafe conduct, or unreasonable demands. In that event, charges may still apply for time already worked and costs already incurred. These measures help protect both sides and ensure that cleaners Tjohnswood services remain professional, lawful, and safe.

8. Complaints and Service Issues

If you are unhappy with any aspect of the work, please notify us as soon as possible and, where practical, before the team leaves the property. This allows us to inspect the issue and decide whether a remedy such as a re-clean is appropriate. Complaints raised long after the service may be harder to assess fairly, especially where the property has been used since the appointment. We ask that any claim is supported by reasonable detail and evidence so that it can be reviewed properly.

Where a complaint is upheld, the remedy may include a re-attendance, a partial refund, or another reasonable solution depending on the circumstances. Any remedy will be provided without admission of liability beyond what is required by law. Our preference is to resolve concerns proportionately and promptly, while preserving the practical nature of a cleaning service Tjohnswood contract. Nothing in this section affects your statutory rights.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, mandatory local consumer protections may also apply where relevant. Any dispute arising from or connected with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise. By using our services, you confirm that you understand and accept this legal framework.

This agreement, together with any written quote or confirmed booking details, forms the entire agreement between the parties concerning the relevant cleaning service, unless a later written variation is agreed. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force to the extent permitted by law. Failure by us to enforce any right or provision on one occasion does not mean that the right or provision is waived on any later occasion. These terms are intended to support a reliable, professional, and lawful Cleaners Tjohnswood service experience for all customers.